Warranty

WARRANTY INFORMATION

In Australia, consumers are protected from the consequences of faulty or defective products by the Australian Competition and Consumer Act. Products must be fit for purpose and free from material and manufacturing defects. Alpine offers warranty terms that, in many cases, exceed the basic requirements, and different product types have different warranty periods and conditions. Warranty applies from the date of purchase. This guide provides a reference as to what is covered by warranty and for how long.

The Warranty – Repair or Replacement

Alpine Cabinets will, at its election, pursuant to its obligations under the Competition and Consumer Act 2010: repair or replace the defective product or part and make appropriate adjustments. The warranty shall expire after the set period from the date of the original purchase, where a product is covered by this warranty. Alpine Cabinets will undertake the replacement parts and/or product, regardless of the interim service within that period. This warranty is subject to the conditions and exclusions below. Alpine Cabinets warrants that products manufactured and distributed by Alpine Cabinets will be free from inherent defects in materials and workmanship for the warranty period applicable to the product. This warranty only applies within Australia.

Defects Warranty: Regulation 90 of the ACL 2010 states: "Our goods come with guarantees that cannot be excluded under the Australian Consumer Law..."

Warranty Procedure and Claims

Customers may obtain warranty service for faulty products by contacting the authorized supplier, their State or Territory Agent, or Alpine Cabinets directly. Customers must provide proof of purchase and all documentation concerning the installation of the product to obtain warranty service. Alpine Cabinets takes no responsibility to repair products of unknown origin under warranty. The customer/supplier is responsible for providing accurate details for identification and rectification of the fault. Misidentification may incur a service call charge. Alpine Cabinets reserves the right to request the return of faulty products for inspection/repair.

Suppliers Liability and Statutory Rights

This warranty complies with the Australian Consumer Law governing Competition and Trade Practices 2010. Alpine Cabinets acknowledges that levels of warranty claims are available to consumers. The terms and conditions herein do not affect any statutory and mandatory conditions, terms, or warranties implied by government laws and legislation or statutory rights.

Not Covered by this Warranty

The warranty does not cover damage or defects arising from normal wear and tear, misuse, abuse, mishap, exposure to excessive moisture, excessive heat, direct flames, ultraviolet radiation, harsh chemicals, use of abrasive cleaners, failure to follow installation instructions, or any event not due to a defect in the manufacturer of the product. Warranty may become void for various reasons listed in the document.

Ceramic Tops/Basins/Toilet Suites

All Alpine Cabinets ceramic tops, basins, and toilet suites are warranted against manufacturer faults and workmanship for five (5) years from the date of purchase. Broken ceramics are not covered under warranty once installed. The use of epoxy glues will void this warranty.

Note:

• The materials used in the manufacture of Alpine Cabinets vanities are water-resistant, NOT WATERPROOF unless stated otherwise.
• Installation must be by qualified and licensed tradespersons.
• This warranty guarantee is for normal domestic use only.
• Inspection for manufacturing defects or damages in transit must be done prior to installation.
• Claims for defects that should have been reasonably obvious before installation will not be accepted.