Frequently Asked Questions

1. What types of products do you offer?

We specialise in high-quality renovation and home building materials, including bathroom fixtures, tiles, plumbing supplies, and more.

2. Do you offer trade discounts?

Yes, we have a Tradie Program with tiered memberships offering discounts of up to 20%, plus additional perks like business profiles in our directory.

3. Can I place a bulk order for a large project?

Absolutely! We handle bulk orders and provide personalised freight quotes for orders over $10,000 to help reduce costs.

4. Do you ship Australia-wide?

Yes, we deliver to all regions across Australia with fast and reliable shipping options.

5. How do I track my order?

Once your order is dispatched, you’ll receive a tracking link via email to monitor its progress until delivery.

6. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment methods for your convenience.

7. Do you have a return policy?

Yes, we offer a hassle-free return policy for eligible items. Please refer to our returns page for more details.

8. Can I visit a physical showroom?

Currently, we are an online-only store, allowing us to offer competitive pricing and a seamless shopping experience.

9. How do I apply for a trade account?

Simply fill out our online application form with your business name, ABN, and contact information. Once approved, you’ll gain access to exclusive discounts and benefits.

10. Do you offer customer support for product inquiries?

Yes, our knowledgeable team is here to assist you with product recommendations, technical questions, and ordering assistance. Contact us anytime!

11. Can I schedule deliveries for a specific date?

Yes, we offer flexible delivery options. Simply let us know your preferred date during checkout, and we’ll do our best to accommodate.

12. Do you provide samples of your products?

Yes, we offer samples for many of our products, including tiles and finishes. Check the product page or contact us for details.

13. Is there a warranty on your products?

Most of our products come with a manufacturer’s warranty. Warranty details can be found on individual product pages.

14. Can I edit or cancel my order after placing it?

If your order hasn’t been processed for shipping, you can request changes or cancellation by contacting our customer service team.

15. Do you offer installation services?

We don’t provide installation services directly, but our Find a Local Tradie Directory can connect you with professionals in your area.

16. Are your prices inclusive of GST?

Yes, all prices listed on our website include GST, so there are no hidden surprises at checkout.

17. How can I stay updated on sales and promotions?

18. Do you sell eco-friendly or sustainable products?

Yes, we offer a range of eco-friendly materials and products. Look for sustainability tags on product pages or contact us for recommendations.

19. Can I request a quote for a project?

Absolutely! For large projects or custom orders, you can request a detailed quote by contacting our support team.

20. What happens if an item I want is out of stock?

If a product is out of stock, you can sign up for notifications on the product page, and we’ll alert you as soon as it’s back. Alternatively, contact us for suitable substitutes.